How are complaints handled?
You may lodge any complaints by writing to us at the address shown on our website. We will always acknowledge and investigate any complaint and respond to you within 30 days. PM CAPITAL is a member of the Financial Ombudsman Service Limited (‘FOS’), an approved independent complaints resolution service. You can pursue your complaint through this service if you are not satisfied with our response.
You can contact FOS as follows:
Financial Ombudsman Service
GPO Box 3, Melbourne VIC 3001
Telephone: 1800 367 287
FOS has a total jurisdictional limit of $500,000. Nevertheless, FOS is only able to make a determination with value of remedy of up to $280,000 per managed investment claim (excluding compensation for costs and interest payments). You may also call the ASIC’s Infoline on 1300 300 630 for information about how you can make a complaint and obtain information about your rights.
If you are investing through an IDPS or IDPS-like service then enquiries and complaints should be directed to the operator of that service, and not to us.